FAQ

Frequently Asked Questions

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How often should I have my windows cleaned?

Most homeowners choose to have their windows cleaned twice a year (every other season). It is recommended to have your windows cleaned annually at the minimum, and once per season if you like your windows clean year-round.

Can I be put on a schedule?

Yes! From monthly to annually, we’ll give you a call to schedule your next due service so you don’t have to worry about it. Ask about our specially-priced Maintenance Program that will keep your windows shining all year long.

How long will it take?

Residential window cleaning typically lasts between 1-3 hours, depending on many factors such as number of windows, windows sizes, and window accessibility.

Do I need to prepare in any way prior to service?

If you have furniture or other items blocking windows, it would quicken our service if you moved them prior to our arrival, but this is not required. Any items of particular fragility, value, or special treatment located in the vicinity of our working area should be addressed and/or moved prior to or immediately upon our arrival.

Are you insured?

Yes! With our multi-million-dollar insurance policy, you can be assured your windows are in good hands.

Do you have a referral program?

Yes! The more you refer, the more you can save on your next service. When you tell someone about us and they have a residential window cleaning service completed, you earn a percentage off for your next service. Multiple referral bonuses accumulate, and if you have 5 referrals, your next window cleaning service is absolutely free!*

1 referral: 10% off
2 referrals: 20% off
3 referrals: 35% off
4 referrals: 50% off
5 referrals: FREE WINDOW CLEANING!

Does window cleaning include screens?

Our window cleaning service is all-encompassing: glass cleaned, screens cleaned, tracks vacuumed, sills/trim wiped, and cobwebs cleared. This ensures optimum functionality and longer life for your windows!

What if it rains?

Tut, tut! If it looks like rain on the day of your scheduled clean, we may reschedule your service at your request. Additionally, if it rains within seven days following your service in Midland/Odessa, we will touch up your windows at your request, free of charge.

Can you remove paint/concrete/debris from my windows?

Yes we can! As an add-on service, we can effectively remove most debris from glass without damaging the window. Most hard water stains will not be removed from a routine window cleaning service, but require additional elbow grease (which we have a lot of).

Should I have my windows cleaned before selling my house?

Yes! According to Money Magazine, the average return on investment for window cleaning prior to selling a house is 768%. A worthy investment indeed!

Do you use Midland tap water to clean windows?

We utilize R.O. (reverse osmosis) water for our services, or, in the case of water-fed pole utilization, completely pure deionized water (0 ppm) is employed for the cleanest glass possible.

Do you use any harmful chemicals?

No! We take great consideration in our products and methods, and only use products we feel comfortable using in our own home.

Help! I need my windows cleaned right NOW, can you help me?

We are happy to offer rush/emergency window cleaning services at our availability and discretion! Additional charges will be assessed, and full amount will be due  at our arrival, prior to service. If we cannot offer this service to you due to scheduling conflicts, we will refer you to another professional within our network!

What forms of payment do you accept?

We accept cash, checks, and cards. And sometimes, really good coffee.

When is my payment due?

Payment is due at the completion of service.

Can I get a quote over the phone?

To give you the most accurate estimate possible, we only offer quotes on-site and in-person.

How do I schedule a free estimate?

Give us a call, shoot us an email, or send us a message via pigeon!


*Referral bonuses must be used within one year of service prior to first referral earned. Referral bonus percentages up to level 4 are valid for a service discount up to $200 in value, and free window cleaning service is valid on regular window cleaning up to $400 in value. Customers are responsible for listing referrals and must disclose intent to use them at time of booking or seven days prior to scheduled service. Discounts/bonuses cannot be used on add-ons and/or other services, and do not include or apply to sales tax.

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